Hi *|FNAME|*,
The email app we use for support lets us tag threads. So we can label an email "Moonlander" or whatever, to make it easier to find later.
This month I started a new tag: "Love ❤️". Every time we get a message of appreciation and love from a customer, we apply this label. This isn't for analytics or for crunching numbers — it isn't used in any reports (we're not big on reports). This is for us to click and just read through when we need a moment. So many emails; so many people.
It's an incredible privilege to be able to do what I do every day. I want to thank you not just for buying our stuff — thank you for that, by the way — but for being kind and generous, and for sometimes taking the time to write us even years after you bought a keyboard just to share how it's making a difference for you.
So thank you, and here's to a good 2024. I hope you and the people you love are safe and happy this holiday season.
All the best,
Erez
p.s: This month's ZSA Loves is all about the best books we've read in 2023. It's a big one, and as always, no affiliate links here — just books worth your time.